Sales training and one-to-one coaching
Titolo, a kitchen and interior design company, engaged Bespoke to provide sales training and one-to-one coaching for four members of its team. The training focused on managing the sales process, from prospecting and handling incoming enquiries to following up with customers and closing sales.
Through individual coaching, we walked through the customer journey, including how to welcome walk-in customers, ask relevant questions and understand their requirements, budget and timescales. The emphasis was on listening carefully and using that understanding to guide the conversation and recommend suitable solutions.
Follow-up was a key part of the training, covering how to maintain contact, agree clear next steps and keep opportunities moving forward. The coaching was designed to give each team member a more structured approach to managing leads, building customer relationships and progressing enquiries towards a sale.
“Each team member left with a more structured approach to managing leads, building customer relationships and progressing enquiries towards a sale.”