Healthcare
Alchem Clinic
Sales, customer experience, operational coaching and growth advisory
The engagement
Karan began supporting Alchem Clinic in April 2026 through regular training and operational advisory. The work examined how the clinic handled inbound interest, presented offers, followed up and moved prospects through the patient journey.
Initial diagnosis
An early review recorded 52 WhatsApp dialogues and 18 offers sent. The principal gaps included generic opening messages and limited follow-up, evidence that the commercial opportunity depended as much on frontline behaviour and process as on generating more enquiries.
Areas of work
- WhatsApp and enquiry handling
- Sales and customer-service coaching
- Follow-up and offer communication
- Frontline and management development
- Patient journey and conversion thinking
- Marketing workshop and growth planning
- Strategic discussion around longevity, wellness and recovery positioning
“Embedded commercial coaching for a healthcare business, connecting marketing, enquiry handling, patient experience and conversion.”
Publish quantified improvement only when a validated end-state dataset or approved client testimonial is available.