Call-centre sales and performance
I trained Al Dhaif Insurance's 13-person call-centre team to improve inbound and outbound sales performance. The work included call monitoring, individual coaching, WhatsApp conversation structures and scripts for different insurance products. I also helped the team ask better questions, understand customer requirements and work more effectively towards their monthly targets.
“Call-centre sales training built around monitoring, coaching, WhatsApp structures and the questions that uncover real customer requirements.”